hapi bertdey



hay buhay nga naman .. minsan nasa taas ka, minsan naman sa baba ka.. at may pagkakataon din na nasa baba ka na lang forever.

Ang pagkakataon nga naman, hindi araw araw, birthday - my officemate told me ...

Ang hirap pag napaglaruan ka, alam mong ginagawa mo un trabaho mo, pero hindi pala. Akala mo tama mga ginagawa mo, hindi pala. Akala mo satisfied ang kausap mo, hindi pala.


KASI NGA HINDI LAGING BIRTHDAY!!!

na may regalong 100% score.

Inaamin ko naman na may pagkakamali rin ako, to tell you honestly, right after my coaching, nag iba na ako sa calls. That's what Im waiting for, sana may ma survey ulit dahil sa tingin ko mga calls ko naman eh ok..

Sabi ko nga last time, masarap mag coaching. Natututo ka sa mga dapat mong gawin at naitatama ang mga mali.

Para lang yan si NANAY, pag pinagsasabihan ka at hindi mo nasunod, pag sasabihan ka ulit.. yun ang coaching mo sa nanay mo . hahaha!



You might be thinking what's the bottom line of this post...

Well, I got another survey from a customer... which I helped on something, we resolved the concern but I got this accent sounded impatient. Matigas lang talaga ang pagkakasalita ko nun.

Well, kung ano mang kahahantungan ng usapan namen ng supervisor ko, papasalamat na lang ulit ako sa kanya dahil may coaching opportunities pa ko..

Hindi naman tayo perpektong tao.. pero pedeng itama. madaming nagkakamali.. pero naitatama..


Madaming tao sa paligid mo na pedeng maka impluwensya sayo, maganda man o masama, nasasayo pa rin ang kontrol..

Basta tandaan, dapat ihanda ang sarili sa kahit anong mangyari.

~out~

COACHING

everytime i have coaching schedule, hindi ko alam kung magiging excited ako o matatakot...

excited kasi gusto ko makarinig siyempre ng mga magagandang bagay from
my supervisor. natatakot kasi baka rin may marinig ako hindi maganda... pero thats part of the coaching session. sabi nga ni ate belle, "hindi araw araw, bday". meaning everyday eh maganda lage at blessing lage ang scores mo..

alam ko hindi ako magaling, sa navigation poor talaga ko, mabilis ako mainis at sabi nga NAG SNAP ako bigla from nice to impatient...
sorry pero ko yun ginusto .. hay. kaya nga msaya ako pag coaching, sige may masabi mang mali ko, mas maganda at least matutuwid ko.

I never take it against me. and never magdamdam dahil hindi lang para sa akin to kundi para sa buong team at para sa company na tinatrabaho ko.

A VERY RELAXING DAY FOR ALL OF US...




Hay mabuti naman at hindi masyadong madaming calls today. Ndi gaanong queueing at hindi rin naman masyadong idle.


We all had time to chill .. hahah!

sarap pag ganto lage.
pero sa BGI team, nako nag 400 ang queue. well, nasa TID naman kasi yun eh.

mag cafe world muna ko . tah tah !
~out~

WORK




All of us may say "ayoko pa pumasok.. nakaktamad".... which is true. But for some reasons, why cant we afford of not going to work??... Thats because we have our reasons why we have the job, and why we need money to save for our family.


Honestly there's some point that I dont want to go to work... But what happens if I stay with my kid at home but no food, what's the deal, right?

So better go to work, 8 hours of talking to customers,not bad at all.


And also, I am encouraged to work because of friends, and metrics that needs to be improved.

AHT, POSE and QA..

I just saw my lates EBILL AHT, passing is 500. and Im at 484 I think ... good enough.. but my BGI AHT, woah, is bloody high! passing is 350 and Im at 878 .. from 1663 . hahaha!!! well, theres a big improvement atleast. hahaha!

These are challenges I have now.


Reasons why I love going to work ,.....
~out~

BACK FROM BLOGGING ....




its nice to have internet at home. net is kinda slow but its fine. no more noisy brats inside the cafe shop.



Anyways, to start ... Hello Philippines and Hello WORLD!
Im back again .. my online diary will be updated once again. haha....


pretty sure no one is interested but its not my problem anymore. this is my blog and I can write what ever I want.